FAQ

Technology FAQ:

• What is the difference between 1000BSX, 1000BLX, and 1000BZX?
• What is the difference between SC, LC, ST, and MT-RJ connectors?
• What is an LC connector (used on the Summit48si and Summit24e3 miniGBIC)?
• What is a mode-conditioning fiber patch cable and when should I use one?

Product FAQ:

• What do I do if I lose my full layer 3 upgrade license?
• What's the difference between Basic and Full Layer 3?
• What is the difference in software functionality of "i" chipset products and non-"i" chipset products?
• Can I upgrade a  Summit5i or Summit7i with 1 power supply to 2 power supplies?
• What does the Extreme Networks standard warranty include?
• Do the BlackDiamond chassis and Alpine chassis come with blank front plate covers?
• What type of power cable comes with the Alpine power supply?
• What type of power plug comes with the BlackDiamond power supply?

Doing Business with Extreme Networks FAQs:

• What number do I call for technical support?
• What technical courses can I take to learn more about Extreme Networks products?
• How do I purchase service for Extreme Networks products?
• Is there somewhere I can get network diagrams for Extreme Networks products?
• Are Visio™ icons available for the Extreme Networks product line?

Q. What do I do if I lose my full layer 3 upgrade license?
A. Try the Layer 3 Upgrade form.  If it doesn't work, call Extreme Networks Technical Access Center (TAC) at 1 (800) 998-2408.  You will need to give them the serial number for the switch.

Q. Where can I find a comprehensive list of Extreme Networks product performance and maximum number of ports?
A. This information is available below:

Back to top

Q.  What's the difference between Basic and Full Layer 3 Licensing?
A.  Some Extreme Networks switches support software licensing for different levels of router functionality. In ExtremeWare version 6.0 and above, routing protocol support is separated into two sets: Basic and Full Layer 3. Basic is a subset of Full Layer 3.

BASIC L3 FUNCTIONALITY

• Basic functionality requires no license key. 
• All Extreme switches have Basic layer 3 functionality, without the requirement of a license key. 
• Basic functionality includes all switching functions, and also includes all available layer 3 QoS, access list, and ESRP functions. 
• Layer 3 routing functions include support for the following:  IP routing using RIP version 1 and/or RIP version 2; IP routing between directly attached VLANs; and IP routing using static routes

FULL L3 FUNCTIONALITY

On switches that support router licensing, the Full L3 license enables support of additional routing protocols and functions, including the following:

• IP routing using OSPF 

• IP multicast routing using DVMRP

• IP multicast routing using PIM (Dense Mode or Sparse Mode)

• IPX routing (direct, static, and dynamic using IPX/RIP and IPX/SAP)

• IP routing using BGP*

• Server load balancing*

• Web cache redirection*

* Available in "i" chipset products only.

Q. What number do I call for technical support at Extreme Networks?
A. Contact Extreme Networks™ technical support at ppsd@extremenetworks.com or (877) 747-2003
     The Partner Pre-Sales Support Desk will provide real-time pre-sales design, positioning, product and services support and assistance to you,      a valued partner.  This line is staffed by Extreme Networks Presales Channel Systems Engineers (CSE).  Monday  - Friday 8:00am  - 5pm EST.

Back to top

Q. What technical courses can I take to learn more about Extreme Networks™ products?
A. Check out Extreme Networks Education on the web.

Q. How do I purchase service for Extreme Networks™ products?
A. Decide which service will best meet your needs by reviewing the available services.  Then review the service ordering process.

back to top

Q. Is there somewhere I can get network diagrams for Extreme Networks™ products?
A. If you need assistance with a network diagram using Visio for your end-users, please contact Tech Data's Extreme Networks Systems Engineer at (800) 237-8931 x82321 or send an e-mail to seextnet@techdata.com.

Q. Are Visio™ Stencils available for the Extreme Networks™ product line?
A.Yes! You can download them from their products page on the Extreme Networks website: Visio Icons 

Back to top

Q: What is a mode-conditioning fiber patch cable and when should I use one?
A: A mode-conditioning fiber patch cable (also known as a launch cable) is used when a 1000BLX connection needs to connect to a multi-mode fiber cable.  The mode-conditioning cable allows for proper propagation of the laser VCSEL light along the multi-mode fiber.  A 2M SC/SC 62.5u/125u mode conditioning cable is available at Tech Data from Cables To Go (2M: TD# 101411).

Q: What is the difference in software functionality of "i" chipset products and non-"i" chipset products?
A: The following list summarizes the feature areas specific to the "i" chipset products:

• QoS and Access Policies – Complete use of IP access lists (products without the "i" chipset are capable of a subset of this functionality); support for IP DiffServ; and support for eight QoS queues per port, instead of four.
• Bridging/Switching – Support for jumbo frames; support for address- and round-robin-based load-sharing algorithms; ports belonging to a load-sharing group do not need to be contiguous.
• Routing – Wire-speed IPX routing – Also requires the Full Layer 3 License
• BGP-4 – Also requires the Full Layer 3 License
• Server Load Balancing – Also requires the Full Layer 3 License
• Web cache redirection – Also requires the Full Layer 3 License
• ESRP – No port blocking restrictions, use of the additional tracking ESRP feature.
• Load sharing – No contiguous port restrictions.

Back to top

Q: Can I upgrade a  Summit5i or Summit7i with 1 power supply to 2 power supplies?
A: Summit5i and Summit7i power supplies must be serviced by personnel trained by Extreme Networks only.  If your end-user requires a second power supply, please contact Extreme Networks TAC at 800-998-2408.

Q: What does the Extreme Networks standard warranty include?
A:  The Extreme Networks Standard Warranty includes:

• 12 months of Return and Repair hardware Warranty
• 90 days of Software bug fix support
• 90 days of Technical Assistance Center Support

Q: Do the BlackDiamond chassis and Alpine chassis come with blank front plate covers?
A: The BlackDiamond does not come with blank front panels; they can be ordered separately (34512A).  The Alpine chassis DOES come with blank front panels.  The Alpine 3804 comes with quantity 4 and the Alpine 3808 comes with quantity 8.  

Back to top

Back to top

Additionally, all power supply cords provided by Extreme Networks are designed for use only in the United States,
Canada, and Mexico. Power supply cords for use outside of North America are typically provided by a
third-party distribution center and must meet the following requirements:

• The power supply cord must be agency-certified for the country of use.
• The power supply cord must have an IEC 320 C13 plug to connect to the IEC320 C14 connector on
  the power supply.
• The power supply cord must have an appropriately rated and approved wall plug applicable to the
  country of installation.
• The power supply cord must be less than 5 meters long.
• The wire size must be a minimum of 16 AWG (1.0 mm2) copper-stranded.
• Be sure that the source outlet is properly grounded before plugging the AC power cord into the Extreme Networks
  AC PSU. 

Back to top

Back to Extreme Networks Product Support Tool Home Page

Support services and website data presented herein and on all subordinate sites are based upon technical information provided by the manufacturers of the relevant products sold by Tech Data. Tech Data believes this information to be accurate; however, Tech Data makes no representations or warranties with respect to the performance of the support services and information, and any and all warranties, whether oral or written, expressed or implied, are hereby expressly disclaimed by Tech Data, including, but not limited to, warranties of merchantability and fitness for a particular purpose.