 |
|
Welcome |
SERVICE ORDERING PROCESS
|
Orders for ExtremeWorks services require the following
information to be provided on the order: |
|
|
|
|
|
|
|
|
|
 Reseller Information:
|
 End-user Information:
|
|
|
-
Reseller Company Name
-
Reseller Address, City, State,
ZIP
-
Reseller Contact Name
-
Reseller Contact Phone
-
Reseller Contact e-Mail Address
|
-
End-User Company Name
-
End-User Address, City, State,
ZIP
-
End-User Contact Name
-
End-User Contact Phone
-
End-User Contact e-Mail Address
|
|
|
|
|
|
|
|
|
 Serial Numbers:
|
|
|
|
|
|
Serial numbers are required on every service order
except for software subscriptions. Additionally, chassis service
requires including all component serial numbers including power
supplies, management modules, ethernet modules. Please contact SE at
x73118 for assistance. |
|
|
|
|
|
|
|
|
|
|
Serial number shortcuts: |
|
|
|
-
Product was purchased from Tech Data?
Include the hardware order number on the service order.
-
Service renewal? Include the previous agreement
number.
-
Switch is in service? Enduser can obtain a list by
issuing a "SHOW VERSION" command on the switch.
|
|
|
|
|
|
|
|
|
Service Process |
Note: Service orders typically take 5 to 7 business days
for process from the time that all holds are released. Please
contact SE at x73118 (or e-mail seextnet@techdata.com) for all expedited order requests.
|
-
Reseller places order with Tech Data.
-
All holds must be released (credit, drop ship,
price deviations, etc)
-
Purchasing Manager sends order to SE
to process.
-
SE pulls information from order.
-
SE sends order to
Purchasing Manager who sends PO to Extreme Networks.
-
Extreme Networks order management enters order and
assigns a sales order number. Once this step is complete, end-user
can obtain service from Extreme by using the Tech Data PO
number.
-
Once sales order has been entered at Extreme
Networks, their service order management team processes the order
and sends out a Contract Notification to the Reseller and Tech
Data. They also send the end-user Welcome Kit at this time.
-
When Tech Data receives the Contract Notification,
SE sends the reseller their PO number, the Tech Data Sales Order
number and the contract start/end dates.
|
Back to the Products Main Page
Support services and website data presented herein and on all subordinate sites are based upon technical information
provided by the manufacturers of the relevant products sold by Tech Data.
Tech Data believes this information to be accurate; however, Tech Data makes no representations or warranties with respect to the performance of the
support services and information, and any and all warranties, whether oral or written, expressed or implied, are hereby expressly disclaimed by Tech Data,
including, but not limited to, warranties of merchantability and fitness for a particular purpose.
|
Product Support Tools |
|
HOME |
| |
|
| PRODUCTS |
|
|
|
|
|
MORE INFORMATION |
|
|
|
|
|