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ExtremeWorks Standard Warranty

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ExtremeWorks Extended Warranty

ExtremeWorks Extended Warranty SKUs

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Software Subscription

Software updates and upgrades are important to maintaining the ongoing productivity of your networking equipment. The ExtremeWorks Software Subscription service enables you to download software updates and upgrades for infrastructure and services management applications, access the password-protected ExtremeWorks web site and contact the ExtremeWorks Technical Assistance Center for questions on any of our networking software packages.

ExtremeWorks Software Subscription SKUs

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ExtremeWorks 48 Hour Advanced Replacement

ExtremeWorks 48 Hour Advanced Replacement SKUs

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ExtremeWorks Next Business Day Advanced Replacement

ExtremeWorks Next Business Day Advanced Replacement SKUs

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ExtremeWorks 4 Hour On-Site Replacement

ExtremeWorks 4 Hour Onsite SKUs

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Description of Services

Technical Assistance Center

Extreme Networks provides global coverage 24x7x365 with TAC offices in Santa Clara, Calif. U.S.A., Utrecht, Holland and Tokyo, Japan. Extreme's multilingual TAC team provides personalized assistance via phone or email to quickly resolve any networking questions or issues. To ensure Extreme's perception of the problem is in-line with yours and to ensure that the problem resolution meets your expectations, you determine the priority of a reported problem.

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Privileged Web Access

Extreme Networks leverages the power of the Internet to distribute and obtain information from you as an integral part of our service solution. This allows us to keep you informed on the latest updates and developments here at Extreme. The password-protected ExtremeWorks web site is a valuable resource that contains up-to-date information and technical documentation that enables you to quickly research issues and find answers to your questions. 

• Knowledge database – Instantly obtain troubleshooting assistance and information contained in the Technical Assistance Center (TAC) database for configuring software, diagnosing hardware and researching network issues. Extreme's knowledge database puts clear, proven solutions at your fingertips, ensuring that you maximize network uptime. 

• On-line documentation – Stay informed by accessing updated product manuals and release notes from Extreme.

• Software release updates and upgrades – Download the latest software release updates and upgrades for our operational software anytime and rest assured that you have the most up-to-date information to ensure hardware performance. 

• Case logging and status updates – Open a case by phone or on the web. Check status of open cases and update information during the process. An automated notification system ensures that cases generated via the web are progressing towards resolution. 

• Network topology and device configuration storage – By accessing a password-protected storage location for uploading network topologies and device configurations to Extreme, only authorized users have access to confidential information while Extreme ensures quick problem resolution. 

• RMA requests – Extreme allows you to generate and track your return merchandise authorization (RMA) status. 

• Obtain and track shipment information – date, carrier and waybill number, and the date the equipment was received.

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On-site Services -- Note: Only available directly from Extreme Networks 1-888-257-3000

For customers who require a more comprehensive level of service and support, Extreme offers on-site support services available 7 days a week. With access to geographically-dispersed spares depots, a technical engineer will arrive on-site with parts to ensure timely problem resolution.

Advanced Hardware Replacement

The password-protected ExtremeWorks web site allows you to instantly submit a request for advanced hardware replacement at anytime to minimize network disruption. If your request is received by 2 p.m. Pacific Standard Time, the hardware is shipped the same day for certain ExtremeWorks Support Programs.

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Return & Repair

Return to factory for repair.  Check for turnaround time.

Tech Data Availability

Service is available to order through Tech Data.

Customer Availability

Service may not be available worldwide, check matrix for availability.  Check matrix to see if it is orderable from Tech Data.

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Alpine and BlackDiamond Module Uplift Fees

The following BlackDiamond modules require uplift fees for service coverage.  See the tables above for service coverage.

Back to the Extreme Networks Product Support Tool Home Page

Support services and website data presented herein and on all subordinate sites are based upon technical information provided by the manufacturers of the relevant products sold by Tech Data. Tech Data believes this information to be accurate; however, Tech Data makes no representations or warranties with respect to the performance of the support services and information, and any and all warranties, whether oral or written, expressed or implied, are hereby expressly disclaimed by Tech Data, including, but not limited to, warranties of merchantability and fitness for a particular purpose.