Label Definitions

A C D E I M O P Q R S V W

A

Add Serial Number button: Click to add the selected number to the return request. The number will appear in the Selected column.

Add To Cart icon: Click to add the selected invoice part to your Return Cart.

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C

Call Type: Identifies the type of call a customer made on a Service Request.

Created Date and Time or Created: The date and time a Service Request was created by Tech Data.

Customer Reference Number: An optional number entered by the customer to identify a particular return request (used in Return Builder - Step 2).

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D

Days to Return Defective: The number of days after the Invoice Date that a particular item can be returned if the Return Type is "Defective".

Days to Return Factory Sealed: The number of days after the Invoice Date that a particular item can be returned if the Return Type is "Factory Sealed".

Days to Return Open - Non Defective: The number of days after the Invoice Date that a particular item can be returned if the Return Type is "Open - Non Defective".

Delete button: Click to remove the Line Item from the Return Cart (in Return Builder - Steps 1 and 3), or the selected Serial Number (in Return Builder - Step 2).

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E

Edit button: Click to add or modify specific item data for a return request (Return Builder - Step 2), or to return to Step 2 from Return Builder Step 3 and edit data as described.

Extended Price: The RA Unit Price multiplied by the Quantity selected in the return request.

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I

Invoice Age (days): The number of days that have passed since the invoice date.

Item Status: Found in the Recommended Products section of the Service Requests page, it refers to Tech Data's inventory status of an item.

Item StatusExplanation
1-NewThe product is newly released by the vendor or is newly available through Tech Data. Stock levels are uncertain.
2-ActiveThe product is currently in production and should be readily available.
3-HoldThe product is on hold by Tech Data, pending the receipt of additional information, and is not available for sale. Products that are in a Hold status cannot be added to the Shopping Cart or ordered through techdata.com.
4-PhasedThe manufacturer has indicated that supplies are limited and production may be discontinued soon.
5-AllocThe product is currently in production, but stock levels are limited and delivery times are uncertain.
6-ComponThe product is an element used for configuration builds. Items in this status cannot be added to the Shopping Cart or ordered through techdata.com.
7-Dis-TDTech Data has given formal notice that it will not continue to stock the product, but either the manufacturer or Tech Data still has some stock on hand.
8-Dis-VNThe manufacturer has given formal notice that it will not continue to produce or stock the product, but either the manufacturer or Tech Data still has some stock on hand.
9-SP-ORDThe product is currently in production but may require special handling or is not typically kept in Tech Data stock.

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M

Mfg Part # or Mfg Part Number: This is the identification number assigned to each product by its manufacturer. Tech Data assigns a separate and unique part number to avoid the confusion that would result from different manufacturers coincidentally using the same number.

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O

Order #: The order number assigned by Tech Data to identify a specific order.

Note: When you submit a purchase order, Tech Data assigns a master order number. The purchase order is then analyzed and, if necessary, the line items split into partial orders based on ship-via and backorder status. Each partial order is given a different order number.

Owner: The Tech Data individual currently working on a particular Service Request on behalf of a customer. (Related term: SR Creator).

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P

Part #: A unique number assigned by Tech Data to identify a specific part.

% Returns Allowed: Percentage limit of a product line for which a customer can request returns.

PO #: The Purchase Order number that your company assigned to the order placed with Tech Data.

Product Line: A group of products distributed under a specific trade name by the manufacturer. Some manufacturers have multiple product lines within their offerings (for example: Hewlett-Packard LaserJets and Hewlett-Packard Vectra computers).

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Q

Qty: The number of units of a given item included in a return request.

Quantity Authorized: The number of units of a given item that has been approved with a Returns Authorization.

Qty Credited: The number of units of a given item that has been approved, received and credited by Tech Data.

Qty Elig: The number of units for a particular invoiced item that are eligible to be included in a return request. Generally, this is the number bought minus the number returned.

Qty Recvd: The number of units of a given item that has been approved and received by Tech Data, but not yet credited.

Quantity: Found in the Recommended Products screen, it is the number of units of an item that a Tech Data technician has recommended for a particular use.

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R

RA Number: The Return Authorization number issued by Tech Data for a return request that has been approved.

RA Unit Price: The dollar amount per unit that will be credited for an item if the return request is approved.

Reason For Return: Text area where the customer must enter a brief explanation (maximum 75 characters) of the reason why the return authorization is being requested.

Return Type: Identifies one of three reasons for which a return authorization request can be submitted through the web: Defective, Open - Non Defective, or Factory Sealed.

Request #: A unique number Tech Data uses to identify a particular return request.

Return Line #: A temporary number assigned to each line item in a return request to assist you in the editing process (Return Builder - Step 2).

Returnable Item: Indicates whether or not an item can be returned.

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S

SE Approval Required: Indicates whether the approval of a Tech Data Systems Engineer (SE) is required before an item can be returned.

Serial # or Serial Number: The unique identification number created by the manufacturarer that identifies a particular unit.

Serialized: Indicates whether an item has a serial number that needs to be provided before the item can be returned.

Service Request: A record of a customer's request for information or assistance with a product or service.

SR #: A unique number assigned by Tech Data that identifies a specific service request.

SR Creator: The Tech Data individual who created a service request on behalf of a customer.

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V

Vendor PreAuth: The return Pre-Authorization number provided by the Vendor.

Vendor PreAuth Required: Indicates whether or not an item requires a Pre-Authorization number from the Vendor before it can be returned.

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W

Workgroup: Identifies various Tech Data groups that interact with customers and their service requests.

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