A
Add Serial Number button: Click to add the selected number to the return request. The number will appear in the Selected column.
Add To Cart icon: Click to add the selected invoice part to your Return Cart.
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C
Call Type: Identifies the type of call a customer made on a Service Request.
Created Date and Time or Created: The date and time a Service Request was created by Tech Data.
Customer Reference Number: An optional number entered by the customer to identify a particular return request (used in Return Builder - Step 2).
D
Days to Return Defective: The number of days after the Invoice Date that a particular item can be returned if the Return Type is "Defective".
Days to Return Factory Sealed: The number of days after the Invoice Date that a particular item can be returned if the Return Type is "Factory Sealed".
Days to Return Open - Non Defective: The number of days after the Invoice Date that a particular item can be returned if the Return Type is "Open - Non Defective".
Delete button: Click to remove the Line Item from the Return Cart (in Return Builder - Steps 1 and 3), or the selected Serial Number (in Return Builder - Step 2).
E
Edit button: Click to add or modify specific item data for a return request (Return Builder - Step 2), or to return to Step 2 from Return Builder Step 3 and edit data as described.
Extended Price: The RA Unit Price multiplied by the Quantity selected in the return request.
I
Invoice Age (days): The number of days that have passed since the invoice date.
Item Status: Found in the Recommended Products section of the Service Requests page, it refers to Tech Data's inventory status of an item.
M
Mfg Part # or Mfg Part Number: This is the identification number assigned to each product by its manufacturer. Tech Data assigns a separate and unique part number to avoid the confusion that would result from different manufacturers coincidentally using the same number.
O
Order #: The order number assigned by Tech Data to identify a specific order.
Note: When you submit a purchase order, Tech Data assigns a master order number. The purchase order is then analyzed and, if necessary, the line items split into partial orders based on ship-via and backorder status. Each partial order is given a different order number.
Owner: The Tech Data individual currently working on a particular Service Request on behalf of a customer. (Related term: SR Creator).
P
Part #: A unique number assigned by Tech Data to identify a specific part.
% Returns Allowed: Percentage limit of a product line for which a customer can request returns.
PO #: The Purchase Order number that your company assigned to the order placed with Tech Data.
Product Line: A group of products distributed under a specific trade name by the manufacturer. Some manufacturers have multiple product lines within their offerings (for example: Hewlett-Packard LaserJets and Hewlett-Packard Vectra computers).
Q
Qty: The number of units of a given item included in a return request.
Quantity Authorized: The number of units of a given item that has been approved with a Returns Authorization.
Qty Credited: The number of units of a given item that has been approved, received and credited by Tech Data.
Qty Elig: The number of units for a particular invoiced item that are eligible to be included in a return request. Generally, this is the number bought minus the number returned.
Qty Recvd: The number of units of a given item that has been approved and received by Tech Data, but not yet credited.
Quantity: Found in the Recommended Products screen, it is the number of units of an item that a Tech Data technician has recommended for a particular use.
R
RA Number: The Return Authorization number issued by Tech Data for a return request that has been approved.
RA Unit Price: The dollar amount per unit that will be credited for an item if the return request is approved.
Reason For Return: Text area where the customer must enter a brief explanation (maximum 75 characters) of the reason why the return authorization is being requested.
Return Type: Identifies one of three reasons for which a return authorization request can be submitted through the web: Defective, Open - Non Defective, or Factory Sealed.
Request #: A unique number Tech Data uses to identify a particular return request.
Return Line #: A temporary number assigned to each line item in a return request to assist you in the editing process (Return Builder - Step 2).
Returnable Item: Indicates whether or not an item can be returned.
S
SE Approval Required: Indicates whether the approval of a Tech Data Systems Engineer (SE) is required before an item can be returned.
Serial # or Serial Number: The unique identification number created by the manufacturarer that identifies a particular unit.
Serialized: Indicates whether an item has a serial number that needs to be provided before the item can be returned.
Service Request: A record of a customer's request for information or assistance with a product or service.
SR #: A unique number assigned by Tech Data that identifies a specific service request.
SR Creator: The Tech Data individual who created a service request on behalf of a customer.
V
Vendor PreAuth: The return Pre-Authorization number provided by the Vendor.
Vendor PreAuth Required: Indicates whether or not an item requires a Pre-Authorization number from the Vendor before it can be returned.
W
Workgroup: Identifies various Tech Data groups that interact with customers and their service requests.