Tech Data Help

Error messages

Common error messages are listed below. They are grouped by screen and presented with explanations and suggested solutions. If the information given here does not resolve your problem, please call the Tech Data Electronic Commerce Support Center.

Find Invoiced Item
1. "Error: This value cannot be found for your Account. Please check the number for accuracy and try again."
  You have entered a value for an Invoice #, PO #, Serial #, Part #, or Order # that does not match any value in Tech Data's database for your account. Please recheck the number and try again.
Return Builder - Step 1
1. "Error: Return Authorizations have already been issued for this invoice item."
  All of the units for this invoice item have already been authorized for return. The Qty Eligible value is "0" (zero).
  
  "Error: This Invoice Line has been re-invoiced and cannot be added to the return request. Please use the new Invoice number: xxxxxxx"
  The invoice number you selected has been changed to the new number shown in the Error Message. Please use the new number.
  
  "The current price of this item is less than the invoice price. The return request will reflect the current price. Do you want to continue?"
  This is a notification message to inform you that your company will be credited with the current item price, which is now lower than the item's price at the time of invoice. Click the Yes button to continue with the Return Request, or click the No button to discontinue.
  
  "Error: This invoice line was billed to a different address than the previous item. Invoice lines from different Bill To Addresses cannot be mixed in the same return request."
  If your Return Request contains more than one line item, all of the subsequent lines must have the same Bill-To Address as the first line you added to the Return Cart. You must enter a separate return request for each line with a different Bill-To Address.
  
  "Error: This return request has reached the maximum number of lines allowed (999)."
  Although not practical, it is possible to create a return request with a maximum of 999 line items. Additional lines must be entered on a separate return request.
  
  "Error: There are no line items in the Return Cart. Please select line item(s) and try again."
  In order to move to Step 2 in the Return Builder process, you must have at least one line item in the Return Cart.
Return Builder - Step 2
1. "Error: Serial Number xxxxxxxx has already been selected. Please recheck the number and try again."
  This Serial Number has already been selected and should appear in the Selected column. PLEASE NOTE: all selected Serial Numbers will continue to appear in the Available column until the Return Request is approved.
  
  "Error: The 'Return Type' is missing for Return Request Line # xxx. Please choose a 'Return Type' for all line items."
  The required field Return Type has not been completed for the return line # indicated in the Error Message (represented as "xxx" above). In Step 2, use the >> (next) or << (previous) button, if necessary, to find the specific return line, then click the Edit button and select a Return Type.
  
  "Error: The 'Reason for Return' is missing for Return Request Line # xxx. Please enter the 'Reason for Return' for all line items."
  The required field Reason for Return has not been completed for the Return Line # indicated in the Error Message (represented as "xxx" above). In Step 2, use the >> (next) or << (previous) button, if necessary, to find the specific return line, then click the Edit button and select a Reason for Return.
  
  "Error: The 'Quantity' requested is greater than the quantity eligible for Return Request Line # xxx. Please ensure the quantity requested does not exceed the quantity eligible for all line items."
  You have entered a Qty or number of units for the Return Line # indicated in the Error Message (represented as "xxx" above) that is greater than the Quantity Eligible. In Step 2, use the >> (next) or << (previous) button, if necessary, to find the specific return line, then click the Edit button and enter a quantity that is equal or less than the Quantity Eligible.
  
  "Error: Return Request Line # xxx must have yyy Serial Number(s) in order to match the requested quantity. Please make sure Serial Numbers are entered correctly for each item on the invoice line."
  Serial Number(s) is a required field for the return line # indicated in the Error Message (represented as "xxx" above). The total number of serial numbers selected must equal the Qty or number of units for this item (represented as "yyy" above). In Step 2, use the >> (next) or << (previous) button, if necessary, to find the specific return line, then click the Edit button and select the appropriate Serial Number(s).
  
  "Error: The 'Vendor PreAuth' number is missing for Return Request Line # xxx. Please make sure that a vendor pre-authorization number has been obtained from the vendor and entered where required."
  For this particular item, Vendor PreAuth is a required field and has not been completed for the return line # indicated in the Error Message (represented as "xxx" above). In Step 2, use the >> (next) or << (previous) button, if necessary, to find the specific return line, then click the Edit button and enter the vendor preauthorization number that you have obtained from the Vendor.
  To request a vendor preauthorization, please contact Vendor Authorization Requirements/Applications at (800) 322-7959.
  
  "There are two or more return request lines for item number xxx on invoice yyy. The total quantity requested for the return exceeds the total quantity eligible. Please go back to Return Builder and correct the quantity."
  This situation occurs if you select the same line item (represented as "xxx" above) twice from the same invoice number (represented by "yyy" above) in Step 1. The combined Qty or number of units of both lines cannot be greater than the Quantity Eligible. In Step 2, use the >> (next) or << (previous) button, if necessary, to find the specific return line, then click the Edit button and change the quantity on one or both of the lines.
  One reason you may want to select the same line twice from the same invoice is to return part of the total quantity eligible under one Return Type and part under another Return Type. This is permissible as long as the combined Qty or number of units of both lines does not exceed the Quantity Eligible.
Return Builder - Step 3
1. "System Error: The system is currently down. Please try again later."
  The Returns system is currently unavailable. Please wait until a later time to try again. To report a system problem or for other Electronic Commerce Help, please contact our Help Desk.
  
  "The Return Request for this item has been Approved. A confirmation e-mail will be sent with the Return details and instructions."
  Your request to return this particular item has been approved. An e-mail will be sent to you within an hour with the details for returning this item to Tech Data.
  
  "The Return Request for this item has been Denied. See reason(s) below."
  Your request to return this particular item has been denied. The reason for the denial is listed at the bottom of this screen. All return requests that have been denied during the past 10 days can be found in My Return Requests or All Return Requests.
  
  "There are no line items in the Return Basket. Please select line item(s) and try again."
  This situation occurs when you delete all the items in Step 3, emptying your Return Basket. Please begin again at Step 1 if you wish to make a Return Request.
  
  "This Return Request is being reviewed. Tech Data will contact you."
  Your request to return this particular item is being reviewed by Tech Data. Reasons for a review could include such things as needing a pre-authorization number from the vendor or requiring an approval from a Tech Data Systems Engineer. Someone from Tech Data will contact you.
  
  "Some of the items on this Return Request have been denied or require additional review. Details are available by selecting 'My Return Requests'."
  Your return request contains more than one item and the results of the request are mixed. One or more items may have been approved and one or more items may have been denied or placed under review. You will find the details in My Return Requests.

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