Service Requests screen
There are three views associated with the Service Requests screen:
My Service Requests
(Read Only):
This view displays all the Service Requests that were created by Tech Data, as
requested by you personally
, to provide information or assistance with a product or service. A specific Service Request can be found by clicking the
Find
button and entering either the Service Request (SR) # or the Workgroup #.
All Service Requests
(Read Only):
Similar to the previous view, this view displays all the Service Requests that were created by Tech Data to provide
anyone
in your company with information or assistance with a product or service. A specific Service Request can be found by clicking the
Find
button and entering either the Service Request (SR) #, the Workgroup #, or the name of the individual who initiated the request from your company.
Recommended Products
(Read Only):
This view displays a list of products that have been recommended by Tech Data as a result of a Service Request. More than one product can be recommended per Service Request. A specific Service Request can be found by clicking the
Find
button and entering the Service Request (SR) #, the Workgroup #, or the name of the individual who initiated the request from your company.
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